Ella Exd

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Verified Reviewer
| map-marker Glasgow, Glasgow City

My money

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I added my starling account into my own account yesterday but put my details the wrong way round I transferred £100 into my stariling account but its not came through although its been taken out of my account my sort code is 60-83-71 my account number is6729**** could u please help me get my money back
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OlabodeNathaniel O

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Verified Reviewer

Unnecessarily & Unfairly continuing to restrict my account

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Unnecessarily & Unfairly continuing to restrict my account Hi It was a simple enough case in my opinion. I put money £1050 from my Natwest into my Starling account. I attempted to pay for a product, via Wisepay, it got rejected & refunded back into my Starling. For these reason Starling staff deemed it fit to restrict my account with the allegation of fraud. I was subsequently requested to provide screenshots of my bank statement and the recipient of the failed transaction & I did ( at least twice). I even sent my payslip. All this is verifiable if you check the chats on the app. Starling staff then proceeds to ask me a series of strange and irrelevant (all in the chat). Once it has been determined that the money is mine & I see no reason for further harassing me with unrelated personal questions. I thought fraud preventions' job is to prevent fraud & not question my business/market knowledge. This has been very frustrating!
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Cons:
  • Will stress you unnecessarily
  • Untrained fraud team staff

Preferred solution: Apology

Aubin G

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Restricted account

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Aubin Gomis 31/03/2020 To start let me mention that I have got £8000 into my account now, I have been a starling customer since they started, I have always had money in and out £30k to £40 a year no problem at all but since last week after putting £5k into my account as usual, starling decided to restrict my account asking me to send my passport witch I did the same day but surprisingly they want to see an ID as well witch I dont have, after a long dispute everything still same its been a week now I cant pay my landlord and my bills i cant transfer money to my family this is the worst experience especially with the COVID19 I have never been more disappointed and disgusted and depressed then today. Tried to explain the situation but all get is cold inhuman unprofessional answers. Not sure whats them plan on doing that but let me tell you I dont wish this to happen to no one because it hurts As I mentioned especially with all whats going on even if the T&C really said that I need a backup ID just use your human sense, my history since Ive been banking with you, your moral, logic thats why I call this situation inhuman behaviour towards your customer, I even asked if I could switch to other bank because I need to use my money asap. Could someone guid me how to deal with these people please Thanks A G
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Loss:
$8000

Preferred solution: Apology

User's recommendation: Do not use starling

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